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Thank you for your continued commitment to serving schools with excellence—we truly couldn’t do this without you!
❄️Inclement Weather Procedure
Winter weather can be unpredictable, but with clear communication, we can keep school meals running smoothly. Here’s what you need to know to ensure timely deliveries, accurate credits for parents, and a seamless process for everyone involved:
- ❄️ Schools are responsible for notifying you directly if they’re cancelling due to snow, ice, or bus cancellations.
- ⏰ They must contact you by 8:30 AM the morning of the cancellation by phone or email (voicemails count!).
- 💳 Schools must also inform Lunchbox so we can issue parent credits promptly.
- 📅 If a school requests a rescheduled date, this must be communicated to us the same morning so we can update the system.
- ❌ If they do not request a reschedule, the order is considered cancelled and parents are credited.
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🆕New– Your Unique Customer ID
Every vendor now has a unique Customer ID at the top right of your invoice.
- 🔍 When submitting a ticket about payments or financial questions, including your Customer ID helps our Finance Team find your account quickly and provide faster resolutions.
- 👉 Pro Tip: Always reference your Customer ID when contacting support—it speeds up processing and keeps your requests on track!
⏰Order Accuracy & On-Time Delivery
We still have months of school meals ahead! Let’s keep the momentum strong:
- 👩🍳 Ensure all staff are properly trained in order preparation, packaging, and health & safety protocols.
- ✅ Double-check each order for accuracy, correct labeling, and complete items.
- 🛎️ Timeliness is crucial! Schools have a very short lunch window, and late deliveries create major disruptions.
Your consistency is a huge reason schools love working with you—thank you for keeping standards high!
🔄Ownership & Payment Changes
Keep Your Account Updated!
- 🏪 Notify us of any ownership changes so we can support your business through transitions.
- 💳 Share banking updates promptly to avoid payment delays or errors.
- 📅 Provide at least 2 weeks’ notice so we can update your account smoothly.
📍Add a Location
Expanding your business? Add a new vendor location to our program to ensure seamless order management, accurate reporting, and timely payments
Questions? Ask Us!
Any questions? Our Vendor Team is here to help! Reach out to us at schoollunch@kevgroup.com and we’ll make sure you get the support you need.